Refund and Returns Policy for ProRapic
Effective Date: January 2, 2025
At ProRapic, customer satisfaction is our top priority. We understand that sometimes things don’t work out as expected. This Refund and Returns Policy outlines the procedures for returning products and receiving refunds. By purchasing from our website, you agree to the terms of this policy.
Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
- The product must be returned within 30 days from the date of purchase.
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or order number) must be provided.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made or personalized products
- Digital downloads or services
- Items marked as “final sale” or “clearance”
How to Initiate a Return
To return a product, please follow these steps:
- Contact Us: Email us at info@prorapic.com with your order number and a description of the product you wish to return.
- Return Authorization: Our customer service team will provide you with return instructions and a return authorization number, if applicable.
- Ship the Product: Package the product securely and send it to the return address provided by our team. You will be responsible for return shipping costs unless the product is defective or we made an error with your order.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility requirements.
Refunds
Refunds will be processed within 5-7 business days after we have received and inspected the returned product. Refunds will be issued to the original method of payment. Please note that shipping costs are non-refundable, and any return shipping fees incurred will be the responsibility of the customer unless the return is due to a defect or error on our part.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired product.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a full refund or replacement at no additional cost to you. Please include photos of the damage or defect in your email.
Sale and Promotional Items
Products purchased during a sale or promotional event are eligible for return and refund as long as they meet the conditions of this policy. Discounts applied to sale items will be refunded at the discounted price.
Contact Information
If you have any questions or need assistance with your return or refund, please reach out to us:
- Email: info@prorapic.com
- Phone: (770) 868-8879
- Mail: 1130 Ascot Way, Braselton, Georgia (GA)
Changes to This Refund and Returns Policy
ProRapic reserves the right to update or modify this Refund and Returns Policy at any time. All updates will be posted on this page with the revised effective date. Please check this policy periodically for changes.